Support Engineer, USA

In this role you have the opportunity to: 

• fully unleash your technical knowledge on our products in combination with your customer-oriented enthusiasm. 
• be in close contact with both our customers and colleagues from different teams. 
• be part of our Basalte support team by constantly supplying product support. You are an important link between engineering, production and our customers. 

You are responsible for: 

• advising customers regarding the use of our products.
• the follow-up of questions or problems from customers in a structured and professional manner.
• participating in Beta testing with the product development team and provide feedback, test reports, documentation and manual reviews.
• providing training to customers in your role as a product technical specialist.
• working on demo set-ups and participating in trade shows on a product-technical level.

What are we looking for: 

• you have a degree in electronics or electro mechanics and preferably at least two years of experience in a customer-oriented environment. 
• professional experience installing and troubleshooting technical products or services. 
• you are technically skilled and you can transfer this knowledge to customers. 
• you can verify and analyse problems in order to provide a correct and sustainable solution.
• you have a sense of initiative, are stress resistant and know how to follow up on a number of tasks.
• you work independently and work remotely.

We offer you: 

• to work for a beautiful business.
• lots of room for your own initiative.
• high-end design products.
• focus on sustainability and R&D.
• luxury projects in the higher segment.
• competitive compensation and benefits package.