Working for Basalte

Support Engineer, USA

Basalte creates design for the intelligent home. User-friendly technology in combination with a high-quality design were the founding principles and these remain the core values that guide the company. It all started with an innovative design keypad and has now grown into so much more. Exclusive speakers, subtle motion detectors, matching outlet covers and much more to come. 

Job description

In this role you have the opportunity to: 

  • fully unleash your technical knowledge on our products in combination with your customer-oriented enthusiasm. 
  • be in close contact with both our customers and colleagues from different teams. 
  • be part of our Basalte support team by constantly supplying product support. You are an important link between engineering, production and our customers. 

You are responsible for: 

  • advising customers regarding the use of our products.
  • the follow-up of questions or problems from customers in a structured and professional manner.
  • participating in Beta testing with the product development team and provide feedback, test reports, documentation and manual reviews.
  • providing training to customers in your role as a product technical specialist.
  • working on demo set-ups and participating in trade shows on a product-technical level.

Your profile

What are we looking for: 

  • you have a degree in electronics or electro mechanics and preferably at least two years of experience in a customer-oriented environment. 
  • professional experience installing and troubleshooting technical products or services. 
  • you are technically skilled and you can transfer this knowledge to customers. 
  • you can verify and analyse problems in order to provide a correct and sustainable solution.
  • you have a sense of initiative, are stress resistant and know how to follow up on a number of tasks.
  • you work independently and work remotely.

Our offer

We offer you: 

  • to work for a beautiful business.
  • lots of room for your own initiative.
  • high-end design products.
  • focus on sustainability and R&D.
  • luxury projects in the higher segment.
  • competitive compensation and benefits package. 

Place of work

Place of work:  Salt Lake City, Utah. 

Want to become part of the team? Send your CV and motivation letter to hr@basalte.be and join us! 

Interested?

Send your CV and covering letter to hr@basalte.be.

Join our team

We are constantly expanding. Have a look at our current vacancies if you would like to join us on our journey.

If you are interested in one of our vacancies or if you would like to apply spontaneously, please send your CV and motivation letter to hr@basalte.be.